KAMPALA, UGANDA: The Republic of Uganda has joined countries worldwide to mark the Ombuds day held every year on the second Thursday of October.
The Ombuds day is an international celebration of those who work as public advocates and investigate citizen complaints or work within organizations to assist with dispute resolution.
The day highlights the Ombudsman’s profession, the official (usually IG) appointed to investigate individuals’ complaints against a company or organization, especially a public authority.
Mr Justus Kalebi, the acting director of the Ombudsman affairs at the Inspectorate of Government says one of the challenges is limited awareness of the functions of the Ombudsman’s mandate by the public, hence the need to use such a day to create awareness among members of the public.
Mr Kalebi reveals that in a period between July 2021 and June 2022, a total of 320 complaints were registered with the majority relating to non-payment of benefits and employment disputes.
“The highest number has come from the area of non-payment and this specifically to do with allowances, salaries, and gratuities,” he said.
The Ombudsman and its subordinates are appointed by the President and can be removed from office only through impeachment.
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