KAMPALA, UGANDA: Stanbic Bank Uganda Ltd has partnered with technology giants IBM to accelerate its transformation to become a modern, digitally-led bank and enhance its digital infrastructure, modernise operations and automate processes.
As part of this agreement, the bank will use IBM’s Cloud Pak for Integration (CP4I) to modernize its business operations and enhance its customers’ experience.
According to the UNDP, Uganda has made noticeable progress in its digitization journey by strengthening its mobile network coverage to meet the needs of its growing digital-first population four million new mobile subscribers are expected to be live by 2025.
By adopting IBM’s CP4I, the bank says it will integrate its payment systems to support the functionalities of core banking apps and mobile baking operations.
Additionally, the secure platform will allow the bank to onboard and manage new APIs internally and externally with faster speed-to-market time for innovative solutions such as FlexiPay, enhancing the banking experiences for customers at every touch point.
Additionally, this will also allow the bank to meet growing digital customer expectations by strengthening its ecosystem with fintechs, neo-banks, and telecom partners.
“Through working with IBM, Stanbic Bank Uganda can offer integrated and seamless banking experiences which enhance the user experience for our customers. In this process, agility, security and quality of integration were prioritised,” said Emmanuel Serunjogi, Head of Partnerships and Ecosystems at Stanbic Bank Uganda.
“Digital services are key to our growing e- customers who prefer transacting from the palm of their hands. By integrating secure APIs with our ecosystem partners, we are able to meet our customer’s needs and expectations.”
According to officials, this hybrid cloud approach will further improve the bank’s competitive edge by being more flexible to evolving customer and business demands while compliant with strict industry regulations.
Commenting on the selection, Julia Carvalho, General Manager for IBM Africa Growth Markets said he was happy with the new journey with Stanbic Bank.
“We are pleased to be on a journey with Stanbic Bank Uganda to expedite their digital footprint and elevate the overall customer experience. By leveraging our expertise, we aim to empower the bank to expand its reach, cater to wider audiences, and provide cutting-edge digital solutions that meet the evolving needs of customers,” Carvalho said.
“Our joint efforts will enable the bank to offer an unparalleled customer experience and drive the growth of the financial digital ecosystem in Uganda,” he added.
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