Centenary Bank addresses exaggerated reports on Iganga Branch fire, says works back to normal

Iganga, (UG):- Centenary Bank has revealed that normal service has been fully restored at its branch in Iganga District following the Friday evening fire that gutted a section of the branch’s offices and put service to a halt.

In a public statement dated June 8, 2024, Centenary Bank’s Corporate Communications and Marketing Manager Ms Beatrice Lugalambi said customers are now able to access services at the branch alongside other alternatives which they were using during the temporary closure.

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“By midday, normal operations had resumed and our customers were able to access our services at the branch alongside agents and Centemobile which they were using during the temporary closure,” Ms Lugalambi said in a statement.

The fire which was reportedly caused by a power short circuit, as the bank puts it affected the bulk till area but no injuries were registered.

“We are relieved to report that there were no injuries. Similarly, all customer deposits and documentation were safe and unaffected by the fire,” the statement reads.

Centenary Bank further assured their customers of the safety of their deposits and documentation, adding that they were able to handle the situation with police and fire brigade. “The fire brigade and police worked quickly and tirelessly to contain the situation. Their prompt and professional response ensured that the situation was handled efficiently and safely.”

Ms Lugalambi emphasized Centenary Bank’s commitment to ensuring the safety of their customers and staff as their primary concern and commended their customers for their patience as the bank was temporarily closed following the fire outbreak.

“We apologize for any inconveniences this may have caused and appreciate your understanding and patience. Our primary concern remains the safety of our customers and staff, and we are committed to ensuring that our premises are safe for our staff, customers and stakeholders,” the statement by Ms. Lugalambi adds.

By press time, the branch was fully prepared and ready to serve its customers by Monday morning.

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