Kampala, (UG): The Ministry of Internal Affairs (MIA) through its Directorate of Citizenship and Immigration control has temporarily suspended passport and immigration services following a fibre cable cut at the Ministry headquarters.
In a Public Notice dated December 13, 2023, MIA informed the general public that due to the fibre cut, all services at the centres connected to the Immigration Directorate such as passport processing, VIAs and Work Permits, among others are affected and currently unavailable.
“We would like to inform the public that there has been an internet fiber cut at the Ministry Headquarters, which has caused a temporary breakdown of our services. This has affected services at all our centers, including Passport Services, Immigration Services (such as Work Permit, Special Pass, Dependant Passes, Certificates of Residence and Student Passes processing), among other services,” the statement read in part.
“Our technical teams are working tirelessly to ensure that normal service is restored as soon as possible, further apologising for any inconvenience caused, and reassuring their clients that services will be restored at the earliest,” it adds.
The Directorate of Citizenship and Immigration Control under the Ministry of Internal Affairs in Uganda is in charge of processing passports for Ugandans, and issuing different types of visas and permits to foreign nationals among other services.
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